Frequently Asked Questions
90 straight answers about booking, treatment, costs and each of our programmes. If yours is not here, call us — we are happy to help.
Ask us on +91 99900 96269Booking & appointments
6 questions
Do I need a doctor's referral to book?
No. You can book an assessment with us directly. If your problem needs imaging or a specialist opinion before treatment starts, we will tell you at the assessment and help you get referred rather than starting treatment that will not help.
Is there any charge for an initial consultation?
Contact us to discuss your needs. At your first appointment, you will get a working diagnosis and an honest view of whether physiotherapy will help, along with an estimate of how many sessions it should take.
How quickly can I be seen?
We usually have same-day or next-day slots for assessments, including evenings until 8:30pm on weekdays and Saturdays. On Sundays we are open until 4pm. Call the clinic for the earliest available time.
What should I bring to my first appointment?
Any X-rays, MRI reports, operative notes and a list of your current medication, plus loose clothing that lets us see the affected area — shorts for a knee, a vest for a shoulder. If you use a walking aid or brace, bring that too.
What if I need to cancel or reschedule?
Let us know at least 24 hours ahead and there is no charge. Call or WhatsApp the clinic and we will move you to the next suitable slot.
Do you offer home visits?
For patients who cannot travel comfortably — particularly neurological and older adult rehabilitation — yes. Ask when you call and we will check availability in your area.
Treatment & sessions
6 questions
How long is each session?
Most treatment sessions run 45 minutes one-to-one. Post-surgical and neurological sessions are often 60 minutes because they cover more ground.
How many sessions will I need?
Straightforward musculoskeletal problems usually settle in 6 to 8 sessions across 4 to 6 weeks. Post-surgical rehabilitation and long-standing pain run longer — typically 12 to 16 sessions. You get a specific estimate at your first consultation.
Will treatment be painful?
Rehabilitation should feel like effort, not injury. Some manual therapy and early loading produces temporary discomfort that settles within a day, and we work to a pain scale you control. If something is genuinely painful, we change it.
Will I see the same physiotherapist every time?
Yes. The physiotherapist who assesses you is the one who treats you through to discharge. You are not passed between staff, and you never have to explain your history twice.
Do I have to do exercises at home?
Yes, and it is the part that determines your outcome. Most of your recovery happens between sessions. You leave every visit with a written programme and video demonstrations, usually 10 to 15 minutes a day.
What happens if I am not improving?
We re-measure every fourth session precisely so this does not go unnoticed. If the numbers are not moving we change the plan or refer you onward. We will not keep booking sessions that are not working.
Costs
3 questions
Will I know the cost before I commit?
Always. At your first appointment you get a session estimate and a cost estimate. We would rather tell you the likely total upfront than book you in visit by visit.
Do you provide receipts?
Yes. We issue itemised receipts for all your treatment sessions.
Are there charges for missed appointments?
Not if you give us 24 hours' notice. Repeated same-day cancellations may be charged, because that slot could have gone to someone else — we will always tell you before applying anything.
About the clinic
4 questions
Are your physiotherapists qualified and registered?
Every therapist is a licensed physiotherapist with postgraduate training in their specialist area. Ask any of them about their qualifications — they are happy to tell you.
Is the clinic accessible?
Yes. We are on the ground floor with step-free access throughout, an accessible washroom, and space for wheelchairs and walking frames.
Can I request a male or female physiotherapist?
Of course. Tell us when you book and we will match you wherever the schedule allows. You are also welcome to bring a chaperone to any appointment.
Do you treat children?
We treat adolescents from 14 upwards, most often for sports injuries and postural problems. Younger children are better served by a paediatric physiotherapy specialist, and we will point you towards one.
Questions about a particular programme
Open a programme to see the questions we are asked most about it, or go straight to its page for the full detail.
Orthopedic Rehabilitation 7 questions
Do I need a doctor's referral to start orthopedic physiotherapy?
No. You can book an assessment directly with us. If your presentation needs imaging or a specialist opinion first, we will tell you at the assessment and help you get referred rather than starting treatment that will not help.
How many sessions will my recovery take?
Most straightforward orthopedic injuries settle within 6 to 8 sessions across 4 to 6 weeks. Post-surgical rehabilitation and long-standing arthritis typically run 12 to 16 sessions across 3 months. You will get a specific estimate at your first consultation.
Will the treatment be painful?
Rehabilitation should feel like effort, not injury. Some manual therapy and early loading produces temporary discomfort that settles within a day, and we work to a pain scale you control. If something is genuinely painful, we change it.
How soon after surgery can I start rehabilitation?
Often within days, and starting early usually improves the outcome. We follow your surgeon's technique for weight-bearing and range limits, so bring your operative notes or discharge summary to the first session.
Can physiotherapy help me avoid joint replacement surgery?
For many people with moderate knee or hip osteoarthritis, a structured strengthening and load-management programme meaningfully reduces pain and can defer surgery. It cannot reverse cartilage loss, and we will tell you plainly if we think surgery is the better route for you.
What should I bring and wear to my first appointment?
Wear or bring loose clothing that lets us see the affected area — shorts for a knee, a vest for a shoulder. Bring any X-rays, MRI reports, operative notes and a list of current medication.
What happens if I am not improving?
We re-measure every fourth session precisely so this does not go unnoticed. If the numbers are not moving, we change the plan or refer you onward. We will not keep booking sessions that are not working.
Neurological Rehabilitation 6 questions
How long after a stroke can physiotherapy still help?
Recovery is fastest in the first six months, but meaningful gains are possible for years afterwards. Neuroplasticity does not have a hard cut-off — what matters is the quality and volume of practice. We regularly see improvement in patients referred a year or more after their stroke.
Do you offer home visits?
Yes. For patients who cannot travel comfortably we run sessions at home, which also lets us adapt your actual living space — stairs, bathroom, bed height — rather than a clinic version of it.
Can physiotherapy slow a progressive condition like Parkinson's or MS?
Physiotherapy does not change the underlying disease. What it reliably does is maintain strength, balance and endurance capacity for longer, and reduce falls — which is usually what determines independence.
How many sessions a week will I need?
Intensive neuro retraining generally works best at continous sessions a week for the first three months, supported by daily home practice. We reduce frequency as you take over the programme.
Will my family need to be involved?
Where possible, yes. Most repetitions happen outside the clinic, and a trained carer makes the difference between a home programme that gets done and one that does not. We coach whoever supports you.
What should I bring to the first appointment?
Any discharge summaries, imaging reports and medication lists, plus the walking aid or brace you currently use. Wear clothing that allows movement.
Spinal Rehabilitation 6 questions
Do I need an MRI before starting physiotherapy?
Usually not. Disc bulges and degenerative changes appear on scans of plenty of people with no pain at all, so imaging often does not change the treatment plan. We screen for the specific signs that do warrant a scan, and refer you promptly if we find them.
Is bed rest good for back pain?
Beyond the first day or two it makes things worse. Muscles deconditioning quickly, and the spine becomes less tolerant of load. We keep you moving within a range that does not flare symptoms, then build from there.
Can physiotherapy fix a slipped disc?
A herniated disc frequently resorbs on its own over months. Physiotherapy relieves symptoms, centralises leg pain and restores function while that happens — and rebuilds the capacity that stops it recurring. Severe or progressive neurological signs need a surgical opinion, and we will say so.
How long until my back pain settles?
Acute episodes usually calm within two to six weeks of treatment. Long-standing pain typically takes eight to twelve weeks of progressive loading. You will get a specific estimate at your first consultation.
Will I need to keep exercising after discharge?
A short maintenance routine — usually ten minutes, two or three times a week — is what keeps the gains. We discharge you with it and a plan for handling any future flare yourself.
Do you treat neck pain and headaches too?
Yes. Cervical spondylosis, whiplash and cervicogenic headache are all part of this programme, using the same assessment and loading principles.
Geriatric Rehabilitation 6 questions
Is my parent too old to benefit from physiotherapy?
No. Muscle responds to training well into the nineties, and balance improves with practice at any age. What changes with age is how the programme is paced and progressed, not whether it works.
Do you visit at home?
Yes. Home visits suit patients who cannot travel comfortably, and they let us adapt the actual environment — chair heights, stair rails, bathroom layout — which is often where the falls risk sits.
Is exercise safe with osteoporosis?
Appropriate exercise is one of the better things for osteoporosis, because weight-bearing and resistance work support bone density. Certain movements — heavy end-range spinal flexion and twisting — are best avoided, and we go through those with you specifically.
How quickly will we see a change?
Balance confidence often improves within three to four weeks. Measurable strength gains typically take eight to twelve weeks. We re-test every fourth session so progress is visible rather than assumed.
Can you help after a hip replacement or fracture?
Yes, and starting promptly usually improves the outcome. We follow your surgeon's weight-bearing technique and rebuild walking, stairs and confidence in stages.
Will the sessions be tiring?
They are paced with rests built in, and we set the starting level from what you can currently do. Feeling worked is expected; feeling wiped out for days afterwards is not, and means we adjust.
Sports Injuries Rehab & Prevention 6 questions
How soon can I get back to my sport?
It depends on the tissue and the sport. A mild ankle sprain may be two to four weeks; a hamstring strain six to twelve; an ACL reconstruction nine to twelve months. We clear you on test results rather than dates, because returning early is the single biggest re-injury risk.
What is return-to-sport testing?
A battery of objective measures — single and triple hop distance, limb symmetry index, strength testing and sport-specific drills. We generally want your injured side within 90% of the other before clearing contact or competition.
Should I rest or keep training?
Almost never complete rest. We usually keep you training around the injury — upper body, the opposite limb, conditioning — which preserves fitness and makes the return far quicker.
Do I need surgery for a meniscus tear or ACL?
Many meniscus tears settle with a loading programme and never need surgery. ACL decisions depend on your sport, instability and goals — plenty of people manage well without reconstruction. We will give you an honest view and refer for a surgical opinion when it is warranted.
Can you work with my coach?
Yes, and it produces better outcomes. With your permission we share the loading plan and return-to-play criteria so training and rehabilitation are not pulling in opposite directions.
Do you help prevent injuries as well as treat them?
Yes. We screen for the strength and movement deficits that predict injury, and every discharge includes a prevention programme rather than just a rehab plan.
Pre- & Post-Surgery Rehabilitation 6 questions
How soon after surgery should physiotherapy start?
Often within days. Early controlled movement reduces stiffness and swelling and improves the final result. We work strictly within your surgeon's weight-bearing and range restrictions, so bring your operative notes or discharge summary.
What is prehabilitation and is it worth it?
Prehab is four to six weeks of targeted strength and range work before your operation. Patients who go into surgery stronger consistently regain function faster afterwards. If your date is more than a month away, it is worth doing.
Do you follow my surgeon's technique?
Yes — precisely. Protocols differ between surgeons and between techniques for the same operation, so we work from your specific instructions rather than a generic template, and contact your team if something needs clarifying.
How long does post-operative rehabilitation take?
Arthroscopy is often six to eight weeks. Joint replacement typically twelve to sixteen. ACL reconstruction runs nine to twelve months. You will get a specific estimate at your assessment.
My knee is stiff weeks after surgery — is that normal?
Some stiffness is expected, but range that stalls or goes backwards needs addressing quickly, because late stiffness is much harder to reverse. Tell us early rather than waiting for the next review.
Will you report progress to my surgeon?
Yes, with your consent we send written milestone updates at each review point so your surgical team can see how recovery is tracking.
Musculoskeletal Rehabilitation 6 questions
What does musculoskeletal physiotherapy cover?
Problems of muscle, tendon, ligament, bursa and joint — strains, tendinopathy, bursitis, frozen shoulder, repetitive strain and joint stiffness. If your pain is mechanical and changes with movement or activity, it usually falls in this category.
Should I rest a tendon problem?
Complete rest usually makes tendinopathy worse. Tendons need load to remodel — the skill is finding the amount that stimulates without irritating. That is most of what we do in the early phase.
How many sessions will I need?
Straightforward strains and joint stiffness often settle in four to six sessions. Long-standing tendinopathy and frozen shoulder run longer, typically ten to sixteen. You get a specific estimate at your first consultation.
Is dry needling painful?
You feel a brief twitch response and sometimes an ache for a day afterwards. It is well tolerated by most people, and it is always optional — the loading programme is what drives the recovery either way.
Do I need a scan first?
Rarely. Most musculoskeletal problems are diagnosed clinically from history and movement testing. We screen for the presentations that do need imaging and refer promptly when we find them.
Why does my pain keep coming back?
Usually because the tissue was settled but never rebuilt to the capacity your activity demands. Passive treatment relieves symptoms; only loading changes tolerance. That is why every programme here ends with a strength phase.
Chronic Pain Management 6 questions
Is my pain real if the scans are normal?
Yes. Persistent pain is produced by a sensitised nervous system, and it hurts exactly as much as pain with obvious tissue damage. A normal scan means the problem is not structural — not that the pain is imagined.
Will physiotherapy make my pain worse?
The programme is deliberately paced to avoid flares. We start below your current tolerance and build slowly. Some days will be harder than others, and we plan for that in writing before it happens.
How is this different from ordinary physiotherapy?
For a fresh injury we treat the tissue. For persistent pain we work on activity tolerance, pacing and the nervous system's sensitivity. Hands-on treatment still has a place, but as a way into movement rather than as the main event.
How long does the programme take?
Meaningful change usually takes twelve to sixteen weeks, and it continues afterwards as you run the programme yourself. Anyone promising a quick fix for persistent pain is not being straight with you.
Will I become pain free?
Some people do. Many find pain becomes less intense and much less limiting, which in practice matters more. We will be honest with you about what is likely in your case rather than selling an outcome.
Can I do this alongside pain medication?
Yes, and most people do. We work alongside your GP or pain specialist. Improved activity tolerance sometimes allows medication to be reduced over time, but that is a conversation for your prescriber.
Manual Therapy 6 questions
How is manual therapy different from massage?
Massage works on soft tissue for relaxation and circulation. Manual therapy is a clinical intervention chosen from an assessment — specific joint mobilisations, targeted release and technique selected to address a diagnosed restriction, always paired with exercise.
Will it hurt?
Some techniques produce brief discomfort, particularly trigger-point work, and an ache for a day afterwards is normal. We work to a pain scale you control and change technique if something is genuinely painful.
How many sessions will I need?
Most people need four to eight. If you are still coming after twelve sessions with no plan for discharge, something is wrong — manual therapy should have an end point, and we set one at your assessment.
Do I have to do exercises as well?
Yes, and we would rather be straight about it. Hands-on treatment alone gives relief that fades. The exercise is what changes your tolerance so the relief holds.
Do you do spinal manipulation?
We use graded mobilisation as standard. High-velocity manipulation is used selectively, only where it is clearly indicated and safe, and never without explaining it and getting your agreement first.
Can I have manual therapy while pregnant?
Yes, with technique and positioning adapted for each trimester. Pregnancy-related pelvic and low back pain responds well to hands-on treatment. Tell us at booking so we can allow the right setup.
Oncology & Pulmonary Rehabilitation 6 questions
Is it safe to exercise during chemotherapy?
For most people, yes, and it is actively recommended — appropriate exercise reduces treatment-related fatigue and protects muscle. We coordinate with your oncology team, adjust around your cycles, and there are specific situations where we would pause. Your assessment covers all of it.
Will exercise make my breathlessness worse?
Feeling breathless during exercise is expected and not harmful. Pulmonary rehabilitation improves how efficiently you use the lung capacity you have, so over time you do more before breathlessness limits you. We monitor oxygen saturation throughout.
Can you help with lymphoedema after breast cancer surgery?
Yes. We provide decongestive techniques, compression guidance and a safe exercise programme, and we work with your oncology team on ongoing management.
What if I feel too unwell to attend some weeks?
That is expected, and the programme is designed for it. On hard weeks we scale the session down rather than cancelling, because stopping entirely costs more than it saves.
Do you treat long COVID?
Yes, with careful pacing. Where post-exertional symptom worsening is present we titrate activity very conservatively rather than pushing through, because pushing reliably makes it worse.
Do I need a referral from my consultant?
Not to book an assessment. We do ask your permission to contact your oncology or respiratory team so the programme fits alongside your medical treatment.
Postural Assessment & Training 6 questions
Is there such a thing as correct posture?
Not a single one. The evidence does not support one ideal spinal position, and plenty of people with textbook posture have pain. What matters is having a comfortable working position, the endurance to hold it, and the habit of changing it regularly.
Will a standing desk fix my back pain?
Not by itself. Standing all day causes its own problems. The benefit comes from alternating — the desk is useful because it makes changing position easy, not because standing is inherently better.
Do I need to buy an expensive ergonomic chair?
Usually not. Screen height, seat height and keyboard distance matter more than the chair, and most can be fixed with a laptop stand, a separate keyboard and a cushion. We suggest the cheap options first.
How long until my neck pain improves?
Setup changes often help within days. Building the muscular endurance that holds the improvement takes about six weeks of consistent work.
Do you run sessions at our office?
Yes. Corporate workshops cover group education plus individual desk assessments on site, which is far more effective than describing a setup we have not seen. Get in touch for team pricing.
Can physiotherapy help scoliosis?
For mild to moderate curves, exercise-based management can improve strength, symmetry and comfort, and help manage pain. It does not straighten a structural curve — significant progressive curves need an orthopaedic opinion, and we will say so.
Cardiac Rehabilitation 4 questions
When can I start cardiac rehab after a heart attack?
Most patients can begin outpatient cardiac rehab 1 to 4 weeks after a heart attack, pending clearance from their cardiologist.
Is exercise safe for me right now?
Yes, when properly prescribed and monitored. We start at a very low intensity and carefully measure your vital signs to ensure you are exercising within safe limits.
What should I wear to sessions?
Comfortable, loose-fitting clothing and supportive athletic shoes suitable for walking or cycling.
Do I need a referral from my cardiologist?
Yes, for cardiac rehabilitation, we require medical clearance and a summary of your recent cardiac history and stress test results, if available.
Still have a question?
Ask a physiotherapist directly. There is no charge for the conversation, and no obligation to book.